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Hi
I don't know if this is the same survey that was proposed during a board
meeting, but I recall volunteering to participate... and this is the first
I've seen of a draft. Given that surveys are one of my responsibilities with
the government, I thought that I could, at least, provide some advice.
Question 7. multiple response is possible.
Question 8. how about ads in the Coast?
Question 9. this type of question sets the reader up, biasing the response.
Each question in a survey must serve some purpose - what is the question
attempting to measure, and some relationship to the whole. For example - the
survey has one question on demographics (age) - an interesting statistic to
have - but it bears little relationship with the other questions. Does it
serve any purpose to know that an 18-25 is using a 486?
Anyway... just a couple of thoughts...
Doug McCann
Quoting "David L. Potter" <potter@chebucto.ns.ca>:
>
> This morning, I had a occassion to review the draft CCN User survey (I was
>
> asked where we might install it...). The version I reviewed is located
> at:
>
> http://dragon.acadiau.ca/~030719r/survey/survey.html
>
> It's possible that there is later version that may address the following
> comments....
>
> 1) Question 3. "What sort of package..." The (first) option does not seem
> to acknowledge that the user might have made a partial payment (i.e. less
> than $20). The people in this category may be especially sensitive to
> this, feeling that they have given what they can and thus have made a
> financial contribution...
>
> This might be remedied by changing "(not a paying member)" to "(less than
> $20 per year).
>
> 2) Question 9. "... why you choose to remain..." is the only question
> that includes a mini-editorial. The statement "We realize that Dial-up
> service is becoming a thing of the past", is false and misleading to the
> extent that many people within the local calling area do/will not have
> physical/financial access to a high-speed telco/cable/satellite connection.
>
>
> While 'text' dial-up may be for most, a thing of the past, PPP type dialup
> of one type or another (free or fee) will be with us for the forseeable
> future.
>
> The editoral pre-amble does nothing to improve on the question and should
> be removed.
>
> ---
>
> While I appreciate that a short survey is generally more effective...
> I'll be so bold as to offer the following for consideration:
>
> 1) if we collect userID's for the contest, the question about the package
> can be eliminated (one less question or a question that could be used to
> collect other information...) the draft survey does not seem to
> preclude anyone who completed the survey (account holder or not)
> from being eligible for the draw... if we require the userID we'll be sure
> that the submissions will be relevant to CCN users.
>
> -------------------------------------------------------------------------
> *************************************************************************
> -------------------------------------------------------------------------
>
> 2) if there were to be one question added I would like to see us ask
> whether the user is actively associated with one of our information
> providers... this association may be the reason why a significant
> number of people with other access/accounts keep their CCN membership...
>
> This might simply be come another option to question 9...
>
> -------------------------------------------------------------------------
> *************************************************************************
> -------------------------------------------------------------------------
>
> 3) Having an 'other/explain' option as part of question 8 ("how were you
> introduced...") might generate unanticipated responses which might lead to
> other marketing/promotional strategies. Often the greatest benefit of a
> survey is in uncovering something unanticipated....
>
>
> 4) Sometimes a survey can be used to 'seed' an idea... Question 3 ("What
> package..." if it is retained, might add a 'checkbox' question on
> 'Donations'...?
>
>
> 5) This being the most promising run at surveying our users that
> we've managed in recent history, if might be worth considering an add-on,
> supplementary survey that could be linked from the "Thanks for
> participating page". Presented as an OPTIONAL survey, for those that
> have the time and inclination this might offer an opportunity to gather
> valuable information relating to information providers, volunteers, etc...
>
>
> Are you subscribed to ccn-volunteers?
> Have you volunteered in the past?
> ...
> ...
>
> Are you a member of an organization that is considering a website.
> Are you a member of an organization that would benefit from the use of a
> mailing list to comunicate within the organization or to the general
> public?
> ...
> ...
>
> We've been so long getting this going that it seems a shame to leave
> anything 'on the table' which we might reasonably get (information).
>
> For a prize/inducement, options might include:
>
> + a one year, top of the line membership,
> + a computer upgrade to the value of $$
> + cd burner..., etc..
>
>
> regards,
>
> David Potter
>
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