Chebucto email not being delivered to IWK health Centre

To: Chebucto User help <userhelp@chebucto.ns.ca>
References: <8d42da1c-ae07-d833-a656-4f688fa518da@chebucto.ns.ca>
From: Hilda Grossert <hilda@chebucto.ns.ca>
Date: Tue, 10 Dec 2019 16:21:19 -0400
User-Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101
Precedence: bulk
Return-Path: <userhelp-mml-owner@chebucto.ns.ca>
Original-Recipient: rfc822;"| (cd /csuite/info/lists/userhelp; /csuite/lib/arch2html)"

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Thank you Richard.  I have just received 2 messages from people at the 
IWK in reply to 4 test emails that I sent on Sunday morning (Dec. 08). 
These test message were just received this afternoon, thus ir took 2 
days for them to be delivered.

It seems that my problem has been fixed.  I've included the error 
message at the end of this email.

Thanks for your assistance,

Hilda


Hilda Grossert
902-422-9772

On 2019-12-09 8:43 p.m., Richard Bonner wrote:
> 
> On Mon, 9 Dec 2019, Hilda Grossert wrote:
> 
>> Since November 28 my emails to iwk.nshealth.ca are not being 
>> delivered, even when I am replying to a message from there.  Prior to 
>> this date there were no problems.
> 
> ***   So you are receiving IWK e-mails but IWK is not seeing your replies.
> 
> 
>> Most of these emails are time-sensitive and the "Returned mail: see 
>> the transcript [FAILED(1)]" message has been taking three days to get 
>> back to me. This has caused me considerable problems.
> 
> ***   Could you please send the "Returned Mail" e-mail to the User Help 
> address so I may look at its exact wording?
> 
> 
>> Please fix this problem asap,
> 
> ***   I have passed this on to Chebucto Technical.
> 
>    Richard Bonner
> Chebucto User Help
> 
=========================================

This is a collection of reports about email delivery
process concerning a message you originated.

Some explanations/translations for these reports
can be found at:
       http://zmailer.org/delivery-report-decoding.html

If you are our client, further help is available
at email address: postmaster@chebucto.ns.ca

Reporting-MTA: dns; halifax.chebucto.ns.ca
Arrival-Date: Tue, 3 Dec 2019 21:10:59 -0400
Local-Spool-ID: S1542AbfLDBK7


FAILED:
   Arrived Recipient:
       rfc822;Kelly.Cameron@iwk.nshealth.ca
   Original Recipient:
       rfc822;Kelly.Cameron@iwk.nshealth.ca
   Final Recipient:
       RFC822;Kelly.Cameron@iwk.nshealth.ca
   Status:
       5.4.1 (TCP/IP-connection failure)
   Remote MTA:
       dns; mail.iwk.nshealth.ca (142.239.254.30|25|192.75.95.75|33448)
   Last Attempt Date:
       Sat, 7 Dec 2019 03:11:58 -0400
   X-ZTAID:
       smtp[11077]
   Diagnostic Code:
       smtp; 500 (connect to mail.iwk.nshealth.ca 
[142.239.254.30|25|192.75.95.75|33448]: Connection timed out)
   Control data:
       smtp iwk.nshealth.ca Kelly.Cameron@iwk.nshealth.ca 60001
   Diagnostic texts:
       expired after 3 days, problem was:
      smtp; 500 (connect to mail.iwk.nshealth.ca 
[142.239.254.30|25|192.75.95.75|42667]: Connection timed out)

Following is a copy of MESSAGE/DELIVERY-STATUS format section below.
It is copied here in case your email client is unable to show it to you.
The information here below is in  Internet Standard  format designed to
assist automatic, and accurate presentation and usage of said information.
In case you need human assistance from the Postmaster(s) of the system which
sent you this report, please include this information in your question!

     Virtually Yours,
         Automatic Email Delivery Software

Reporting-MTA: dns; halifax.chebucto.ns.ca
Arrival-Date: Tue, 3 Dec 2019 21:10:59 -0400
Local-Spool-ID: S1542AbfLDBK7

Original-Recipient: rfc822;Kelly.Cameron@iwk.nshealth.ca
Final-Recipient: RFC822;Kelly.Cameron@iwk.nshealth.ca
Action: failed
Status: 5.4.1 (TCP/IP-connection failure)
Remote-MTA: dns; mail.iwk.nshealth.ca (142.239.254.30|25|192.75.95.75|33448)
Last-Attempt-Date: Sat, 7 Dec 2019 03:11:58 -0400
Diagnostic-Code: smtp; 500 (connect to mail.iwk.nshealth.ca 
[142.239.254.30|25|192.75.95.75|33448]: Connection timed out)


Following is copy of the message headers. Original message content may
be in subsequent parts of this MESSAGE/DELIVERY-STATUS structure.

Received: from 76-11-40-210.eastlink.ca ([76.11.40.210]:55897 "EHLO
	[192.168.1.4]" smtp-auth: "hilda" TLS-CIPHER: "AES128-SHA keybits
	128/128 version TLSv1/SSLv3" TLS-PEER-CN1: <none>)
	by halifax.chebucto.ns.ca with ESMTP id S1542AbfLDBK7;
	Tue, 3 Dec 2019 21:10:59 -0400

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