CCN webmail access problem

Date: Tue, 19 Mar 2019 11:03:55 -0400 (AST)
From: Richard Bonner <ak621@chebucto.ns.ca>
To: "John, Andrea" <Andrea.John@novascotia.ca>
cc: Chebucto User help <userhelp@chebucto.ns.ca>
References: <YTBPR01MB3326DEC4DE44192A560119C3F3400@YTBPR01MB3326.CANPRD01.PROD.OUTLOOK.COM>
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Return-Path: <userhelp-mml-owner@chebucto.ns.ca>
Original-Recipient: rfc822;"| (cd /csuite/info/lists/userhelp; /csuite/lib/arch2html)"

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On Tue, 19 Mar 2019, John, Andrea wrote:

> My husband and I have been trying to get into his email for about a 
> week, with no success. He uses email for his business, and a week 
> with no access is a disaster. His clients are contacting him in 
> other ways and expressing frustration that he has not gotten back to 
> them.

***   We apologise for this. CCN is implementing a new mail system.

    What happens when you try to access your mail? Cna you give us the 
error messages?


> We are long time supporters of CCN but a week without email is 
> making us think we need to move to another platform, which we would 
> do very reluctantly.

***   We would be disappointed to lose you. Have you tried accessing 
CCN mail via PINE? I am using it to answer you right now and all seems 
fine.


> We are braha@chebucto.ca<mailto:braha@chebucto.ca> and 
> aa035@chebucto.ca<mailto:aa035@chebucto.ca>

***   I will pass this to CCN Tech.


> Do you have a firm resumption date for email?

***   I will get an answer from them and get back to you.

   Richard Bonner
Chebucto User Help

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