email won't delete

Date: Mon, 23 Oct 2017 17:59:15 -0300
From: Tom Daly <tom_d@chebucto.ns.ca>
To: userhelp@chebucto.ns.ca
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my son's account [kieran] has a 120mb email that has put him over  
quota, and it will not delete via the imp interface

what else can I try ??

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