Lost E-mails

Date: Mon, 06 Dec 2010 13:20:02 -0400
From: "Alexander E. Mackinnon" <ar688@chebucto.ns.ca>
To: userhelp@chebucto.ns.ca
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Hi Chebucto:

I am having a particular problem that I would like to hear your  
opinion on. It concerns Eastlink, more particularly, anyone with an  
Eastlink e-mail address is often (twice now recently!)  not receiving  
my regular Thursday e-mail to my cycling club. There are approximately  
170 people on this e-mail list, with all manner of different e-mail  
addresses, only the ten or less with an Eastlink address seems  
affected. They are all long time subscribers to my weekly club e-mail.  
This disruption is recent and very annoying to them.

(To complicate matters further, they did receive a mass e-mail mail to  
the club between these two incidents when I sent out a special  
Christmas Party e-mail last Monday, but the problem occurred again  
when these same recipients, with an Eastlink e-mail address, failed to  
receive last Thursday?s e-mail to the group.)

Usually I can receive e-mails from the person with the Eastlink e-mail  
address, typically asking why they haven?t received my regular  
Thursday e-mail, but even when I respond to them, at their Eastlink  
e-mail address, one on one, they do not receive my reply. I have no  
indication they haven?t received my e-mails, as in a bounce back, on  
any of these occasions, it just disappears apparently into cyber  
space. They have checked their junk mail files and it is not there.  
When they give me an alternative e-mail address, other than Eastlink,  
even though Eastlink is their provider, they receive the e-mail.

Those who have contacted Eastlink to inquire what the problem is are  
told it must be with me (i.e. Chebucto). Frankly I find that odd when  
everyone else can receive the e-mail but I would like to hear your  
response. One person with an Eastlink e-mail address who failed to  
receive his weekly e-mail and who didn?t accept the standard cursory  
response, that the problem rested with you, my server, was told by  
someone at Eastlink, who apparently traced the signal between my  
address and his, that it was acknowledged received by Eastlink  then  
disappeared.

I just realized last evening I did not receive an e-mail sent to my  
chebucto address by a friend with an Eastlink e-mail address,  
indicating the miscommunication is now happening both ways. This  
latest incident involved him sending his e-mail to an established list  
of recipients me included. The others all received it, I did not. Can  
you please give me your opinion on what is happening here?

Sandy


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