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The issuance of invoices is a nuisance for the office in terms of workload, but it is an opportunity in other respects. When N.S. Power sends its monthly bill, it includes a printed newsletter, special offer announcements, service notices, etc. CCN certainly doesn't have the capacity to do this, but potentially that could be a vehicle for _something_. On the other comments, I will suspend further discussion until we are in a room together and everyone can throw in their ideas and perspectives. Mark.
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