New CCN 'Welcome' Page (2) - Rationale

Date: Wed, 21 Oct 1998 02:57:05 -0300 (ADT)
From: David Potter <potter@csuite.ns.ca>
To: editors@chebucto.ns.ca
cc: CCN USERHELP <userhelp@chebucto.ns.ca>
Precedence: bulk
Return-Path: <editors-mml-owner@chebucto.ns.ca>

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While we're refreshing the collective memory I'll review some of the
rationale behind the development of the welcome page. (This is offered
for background, information purposes.) David Trueman started this project
about two years ago... I finished off the work on this version last
winter some time (?) and it's been in testing ever since...

*****

A primary goal has been to allow us to 'push' information towards users.

Rather that _hope_ that they find committee notices, IP sites, and
individual parts of the helpdesk, the new welcome page allows us to
present relevant information to the user in a dynamic manner... rotating
messages and even customizing the information to match a users experience
level.

It should be noted that the new welcome page is not a public WEB page...
visitors from other sites will not access this page which is generated
'on-the-fly' when the user logs in. The new welcome page is a _custom_
page created for a particular user only at login and only for our regular
dialup and telnet user accounts. 

Chebucto Lynx users are the only users who will get this page... in this
sense the new welcome page is independent of other design initiatives
relating to the _public_ CCN interface/site. 

-----

The new welcome page becomes a users 'command' center for their session,
providing direct access and significantly increased exposure to basic
CSuite services and functionality. The goal is to improve the usability
of the system by improving communication with the user.

*****

As noted above, the new welcome page reflects the experience level as
reflected in the Lynx User Mode setting which is initially set to "Novice"
(New User) and which is controlled by the user.

-----

New/Novice Users
----------------------
The design goal of the 'Novice/New User' welcome page is to introduce
these individuals to basic CSuite services and functionality such as the
g)o commands. The userhelp tips can help them search for information
and people, etc..


Intermediate Users
----------------------
The design goal of the 'Intermediate User' welcome page is to assist these
users in developing their personal website (editing their profile). This
version continues to give important g)o commands high visibility. The
userhelp tips can help them with editing, uploading/downloading, quota
etc.. 


Advanced Users
---------------------
The design goal of the 'Advanced User' welcome page is to allow these
users an opportunity to customize their own welcome page by adding links
to IP sites they manager, or other links that they use frequently.
This version assumes they understand the shortcuts and frees this
screen space for their own purposes. The userhelp tips should help them
with editing, uploading/downloading, mailing lists, etc.. 

-----

The ability for the Board, Membership, Volunteer and IP committee's to
direct notices or other information to a user is not dependent upon a
particular User Mode... 

-----

As you may guess from the time it has taken to realize this project it is
complicated from both a programming and design perspective. While
screen layouts are usually easily modified, in this case the screen 
'real-estate' required ...to display organizational messages to a user,
varies considerably from session to session. This contributes to a level
of complexity which makes it much more difficult than usual to make 
layout changes without considering and balancing the impact on other
screens/elements....

---

It has been necessary to modify Lynx to enable some of the design
functionality and there is still at least one modification to Lynx
needed... to permit easy access to the CCN Home Page. These modifications
will be completed and tested before the new welcome page is made generally
available.

---

We have committed to providing a method for individual users
to 'opt-out' of the new welcome page and thus retain the current 'Home
Page' as their first page.

---

The 'incorrect' "You Have New Mail" message mentioned by Norman appears
to be associated with "Undeliverable/Returned Mail" messages that have not
been deleted from an INBOX. While this should not be a problem with most
users, the tech team is looking at other possible approaches to 'New Mail'
notifications.


david potter

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