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I am writing to you on behalf of ValleyNet (Renfrew County) Inc. We are currently using an early version of your Csuite software and are interested in upgrading to the current version which I understand is Version 1.0. As we are an all volunteer charitable operation we are not always able to complete tasks in a timely fashion and would like to explore the possibility of your technical staff performing the upgrade. I understand that you have recommended a method in the past and I would like to verify if this method is still available, determine what we must provide you and establish a cost for the procedure. In the past we were given the following option by one of your representatives: 1. ValleyNet would provide you with a new hard-drive (HD) and a copy of the lastest version of RedHat Linux. 2. You would perform the RedHat install and install the latest version of Csuite on the HD and return it to ValleyNet. 3. We would install the drive on our server and provide dial-up access, at our expense, so that your staff can transfer all relavent files from our existing HD to the new HD and ensure that the system is working properly. Staff from ValleyNet would be on-hand throughout the transfer to provide any assistance from our end. Can you please verify that the above method is acceptable and provide me with a cost to perform the upgrade. Also, we may be interested in purchasing a maintenance package from your organization. Could you please provide me with a list of packages that you offer and the associated cost. Thanks you, Dale Buchanan Director, ValleyNet (Renfrew County) Inc.
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