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Hi, Richard. That explains a lot. I'm not using a Mac, I'm on a laptop
with Windows 10. I'm also not on Chebucto Plus, I just have a regular
account (actually a family account with 4 family members).
I can wait until the function is restored. I know that I've changed my
password previously, so there had to have been a password reset function.
It is a critical function for any email service provider, so there should be
something on the sign in page that allows the user to change their password
immediately. A lot of people are using email transfers these days, and if
their password was compromised, payments could be intercepted by a hacker.
So far I haven't had any indication that my password was compromised. I was
on what turned out to be a fraudulent website, but when they asked for my
password as part of the checkout process, I exited the site. Afterwards I
wasn't sure how much information I had entered before I exited, but I'm
pretty sure that I didn't enter my password.
Thanks
Sheila
-----Original Message-----
From: Richard Bonner <ak621@chebucto.ns.ca>
Sent: June 9, 2020 10:31 AM
To: Sheila McGinn <ai553@chebucto.ns.ca>
Subject: RE: Password Change
On Mon, 8 Jun 2020, Sheila McGinn wrote:
> There wasn't a search field on the Chebucto website. There was a
> search field on the Horde site, but all it would search was the
> content of the messages, calendar etc., not the system functions.
> All of the searches came up with no matches to the search term. So I
> didn't get past step 2. I think the tech people probably have
> functionality that users don't.
*** OK.
Here is the next answer:
I meant literally on the Mac, not when accessing Chebucto via a Mac.
In line of stuff with the Apple icon along the top of the screen, in
the upper right corner, there is the date and time, then your name,
then a magnifying glass. You can also get to it with Clover-Space.
Sheila: If you are unable to use the magnifying glass, I can suggest
that I log to the text service in as you and change your password. CCN
frowns on this because I would have to have both your old and new password.
No one at Chebucto is to know anyone's password for security purposes. Only
the system is supposed to know what members' passwords are. However, if you
are desperate, we could try this and when users are able to reset passwords
themselves, you'd be able to change it.
Another alternative is to have the CCN Office reset your password
temporarlly until you are able to change it yourself. However, you'd still
have to wait for the Office to reopen regarding Covid.
> There should be a function on the sign in page to change your
> password. It's essential for users to be able to do this quickly if
> their password is compromised, and we should be doing it regularly
> anyway.
*** The Tech's answer to this follows. It's just an FYI, not
something to try yourself.
That is a good question about what happened to the Password Change
feature. Knowing how to get to it might be the missing piece rather
than it disappearing. I just assumed that it was only available via
the text interface, but if we know anyone who knows where it used to
be then we can test it and make sure it still works or fix it.
Clicking on the link for "Password Change" on plus.chebucto.net
invokes a telnet connection to phoenix so all the password change
mechanisms I know are via a text interface. The link to change
password on
https://www.chebucto.ns.ca/Help/Accounts/GoodPassword.html
points to the lynxec command invoked in the text interface that will
not work from an internet browser. Same situation for the links on
https://www.chebucto.ns.ca/services.shtml
Richard Bonner
Chebucto User Help
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