[Fwd: Re: Payment of My Account]

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Responses in-line with a prefixed "###"


> *** Address books are available in list form and can be sent to  
> members that request them.
> 
>   I did request my address book in the earlier ignored e-mail. I'm  
> still waiting. And a list form is not as useful as the old system
> that  
> was indexed alphabetically and had one group link to all 250 plus  
> cyclists. I have my own saved list form that I fortunately had as
> back  
> up for the cyclists, I lost all the others pending your/ Chebucto’s  
> retrieval. I use my list form now and copy and paste it every time
> I  
> send an e-mail to the cycling group, however, it means every time I  
> have to update or delete an address, I have to scroll through the  
> whole list to find and correct the address.  This is workable but
> not  
> optimal.

### I monitor the office mail remotely on occasion - since the Horde
switch I have also asked that the office includes me on requests in
case I don't see them.  Unfortunately I have only found your requests
now (messages dated March 16th through 29th).  They were responded by
the volunteer at the time and at some point were archived.  However the
most significant confusion to this is that the address books were not
available by request until mid-April - it is unfortunate the request
had not followed up since.  For what it's worth, the address book is
attached (we cannot upload it to the new horde because the versions
between are too significant).

> 
> ***  lost one entire important file completely which kept a history
> of  
> all my e-mails to my cycling club, including all the ride
> directions  
> to club members for a decade or more, it never resurfaced along
> with  
> other files when you went to the Horde system, and you continue to
> be  
> unable apparently to provide a “sent file” with the new system.  
> (Surely a “sent file” is a pretty basic requirement for any server.)
> 

### Horde is a front-end to the rest of the mail system (of which is a
collection of programs spanning many years).  Since you mention desktop
 mail clients (Thunderbird) being plagued with the same issue, blaming
Horde for missing folders in the mail store (different application)
seems moot.  Missing folders seems like a corruption issue with Cyrus.

> Fortunately for me, my weekly posts to the cycling club were valued
> by  
> the members. Several of them kept their own copies of all my ride  
> description posts (e-mails) on their more reliable servers and have  
> made them available to me. I ended up having to pay a tech to
> transfer  
> them back to word files but I now have workable copies. Not as good
> as  
> the originals in my original Chebucto file but good enough for me
> to  
> rework them etc,
> 
> ***   As I am unfamiliar with this, I will have to allow office
> staff  
> to address this.
> 
> The “sent file” issue mentioned above is a technical issue. I
> simply  
> don’t have one in Chebucto since the introduction to the new Horde  
> system. Chebucto does not provide it as an option. Mozilla
> Thunderbird  
> did but now it no longer does either.  I don’t find that acceptable.

### My mail client application had stopped saving sent email a few
months ago.  Until I configured (in the desktop client) to define the
sent messages folder as "/Sent" and (to solve another issue) define
deleted mail to "/Trash" as well as define drafts to a location on your
computer instead of CCN.  The only issue I see now is I need to use
PINE to create additional mail store folders (which has been a problem
with Cyrus for over a year now).

> ***   Hmm, that storage should be available. Are you speaking of
> mail  
> storage or file (webspace) storage?
> 
> I certainly don’t have mail storage if I don’t have a “sent file”.
> Not  
> one that is visible or useable for me. If I have file (webspace)  
> storage I no longer trust Chebucto to add any new online files. If
> I  
> ever receive my old address book that may be my first attempt to add
> a  
> new file. I do have some of the original recovered files but again
> I  
> have been reluctant to trust Chebucto to add to them.
> 
> And any e-mail sent to me with links, the links are inoperative on
> any  
> received Chebucto e-mails.
> 
> ***   I am unaware of this problem. Might you give an example?
> 
> Frankly no hyperlinks sent to me on Chebucto can be read. They are
> no  

### This sounds like a "plain text" email reading preference.  Check
your options.

> longer highlighted, they are just straight text. Even the e-mails I  
> send out to the cycling club that include hyperlinks, like a GPS
> map  
> of the ride, come back to me in my Chebucto e-mail copy that I send
> to  
> myself as just text. If I go to my parallel Mozilla Thunderbird  
> account, the hyperlinks are there. One particular problem I had  
> recently was I purchased tickets to a concert tomorrow evening that  
> were sent to me via a hyperlink to my chebucto e-mail.  I could not  
> open them on Chebucto but I could open/ read them on my Mozilla  
> Thunderbird account but they had to be printed. I don’t have my own  
> printer. I went to my local library only to discover they don’t
> have  
> Mozilla Thunderbird and I didn’t have the authority or feel  
> comfortable trying to download Thunderbird Mozilla on a public
> system.  
> What to do? I had tried earlier forwarding my Chebucto e-mail to a  
> friend who agreed to print for me but for some reason despite the  
> correct address the Chebucto e-mail bounced back as undeliverable.
> She  
> never got it.  Finally, I resorted to opening a Gmail account on my  
> own computer and forwarded my Chebucto e-mail to the new account.
> The  
> hyperlink was included in the forwarded Chebucto e-mail and
> operative.  
>   I then went to the library, opened up the Gmail account which  
> allowed me to print out the tickets.  It was all very frustrating I  
> think you will agree. Why can I not view hyperlinks, any
> hyperlinks,  
> on Chebucto!
> 
> Anyway, thank you for listening and responding. I have other  
> suggestions I could make like a dedicated/designated volunteer who  
> will update the scroll or the tweets when there is a problem with
> an  
> explanation and a possible timeline when the problem will be fixed.  
> This doesn’t have to be a tech, just somebody who is informed and
> can  
> type. This is just good public/client relations, housekeeping if
> you  
> will. We on this end can go days without any response or
> explanation  
> following a lapse in service.  I could make other suggestions but I
> am  
> sure you are all too swamped with technical issues to listen at
> this  
> point. You are in crisis. I understand that but if you don’t get
> your  
> house in order, I fear Chebucto will fail. After some 20 odd years  
> that would be a shame.
> 
> Sandy
> 
> 

### I don't believe crisis begins to describe this - I hope my input
here helps. Sadly (at this point) to fix our underlying problems, there
will be more chaos.  Thank you for the candid assessment.

> 
> 
> Quoting Richard Bonner <ak621@chebucto.ns.ca>:
> 
> > On Thu, 17 Oct 2019, ar688@chebucto.ns.ca wrote:
> > 
> > > I have written you an e-mail already in response to your
> > > earlier  
> > > notice regarding payment for my account. You have apparently  
> > > ignored that and now are threatening to cancel my account in 7
> > > days.
> > 
> > ***   Those account notices are automatic.
> > 
> >    As for being ignored, being a not-for-profit organisation,  
> > Chebucto is staffed by volunteers. We recently have lost a number
> > of  
> > them due to illness, a spouse's car accident, and retirement.
> > 
> >    Apologies for not responding in a timely manner, but getting
> > new  
> > volunteers is very difficult, as is getting them trained -- all  
> > while trying to put out technical fires.
> > 
> > 
> > > As I have stated in my earlier e-mail, I would continue to make
> > > my  
> > > payment as a Chebucto Plus member, even though I dont seem to
> > > be  
> > > receiving many of the advantages of being a member, but your
> > > Papal  
> > > payment option is not working. Paypal says the problem is on
> > > your  
> > > end. May I suggest rather then sending me notices to pay up or
> > > else  
> > > you fix the damn problem!
> > 
> > ***   The problem is indeed at CCN's end, and it is being
> > addressed,  
> > but with the premature failure of the mail system, and with a  
> > pending move to a new location, the remaining volunteers are
> > swamped.
> > 
> > 
> > > Trying to phone the office, which according to your website is
> > > only  
> > > open Tuesday and Friday, 1:30 PM to 3:30 PM is to say the least  
> > > restrictive
> > 
> > 
> > ***   There are simply not enough office staff available.
> > 
> > 
> > > but given that you havent the time or the courtesy to respond to
> > > an  
> > > e-mail at any time, what are the chances you will answer a
> > > phone  
> > > call?
> > 
> > ***   I am not with the office staff, so I cannot answer this. I
> > can  
> > say that with the loss of two of them this past year, it has put  
> > undue pressure on the remainder.
> > 
> > 
> > > As a present, apparently soon to be cancelled Chebucto Plus
> > > member,  
> > > I am provided a service which ever since the melt down that  
> > > required the move to the new Horde system, without any notice
> > > to  
> > > members...
> > 
> > ***   A new system was being readied to replace the older system  
> > which is no longer being supported by its provider;
> > unfortunately,  
> > the old system failed before the new was ready, so the new had to
> > be  
> > implemented immediately, and now bugs must be fixed during the
> > time  
> > the system is being used by members. This makes for a longer and  
> > very difficult changeover.
> > 
> > 
> > > has denied me access to my address book,
> > 
> > ***   The new system cannot import address books from the old.
> > This  
> > is the way of new software; it seems that the writers care little  
> > for backward compatibility. Address books are available in list
> > form  
> > and can be sent to members that request them.
> > 
> > 
> > > lost one entire important file completely which kept a history
> > > of  
> > > all my e-mails to my cycling club, including all the ride  
> > > directions to club members for a decade or more, it never  
> > > resurfaced along with other files when you went to the Horde  
> > > system, and you continue to be unable apparently to provide a
> > > sent  
> > > file with the new system.
> > 
> > ***   As I am unfamiliar with this, I will have to allow office  
> > staff to address this.
> > 
> >    As I use CCN's PINE and still have my address book and files,  
> > have you tried accessing PINE to see what historical information  
> > might be available there?
> > 
> > 
> > > So much for providing added storage as part of my Chebucto Plus
> > > membership.
> > 
> > ***   Hmm, that storage should be available. Are you speaking of  
> > mail storage or file (webspace) storage?
> > 
> > 
> > > And any e-mail sent to me with links, the links are inoperative
> > > on  
> > > any received Chebucto e-mails.
> > 
> > ***   I am unaware of this problem. Might you give an example?
> > 
> > 
> > > To say the new Horde system is cumbersome is to be polite. So,
> > > far  
> > > it has pretty much been a disaster.
> > 
> > ***   I am not a fan of it, either. However, I have been able to  
> > find most of what I need to use it.
> > 
> > 
> > > I have to cob together my Mozilla Thunderbird Account together
> > > with  
> > > my basic Chebucto Account often just to read a typical e-mail.
> > > And  
> > > that doesnt even address things like it takes 3 steps to remove
> > > an  
> > > e-mail.
> > 
> > ***   True.
> > 
> > 
> > > I am not a happy camper but I have continued to hope that you
> > > will  
> > > eventually sort out the problems. I appreciate you are all  
> > > volunteers and I have continued to support the Community Net  
> > > philosophy but frankly the service you are presently providing
> > > me  
> > > is subpar.
> > 
> > ***   We all agree on this. There are dedicated personnel doing
> > what  
> > they can, but with full-time jobs and/or personal lives, and
> > being  
> > shorthanded, it is taking too long.
> > 
> > 
> > > And when you cant even fix your online Paypal link,
> > 
> > ***   As I understand it, it is not the link, but something else.
> > 
> > 
> > > or have the courtesy to respond to an e-mail,
> > 
> > ***   It is difficult to both work on the system and answer
> > members'  
> > correspondence.
> > 
> > 
> > > but have the brass to threaten to disconnect my service because
> > > of  
> > > you own failures .
> > 
> > ***   This response is automated; at this point, I doubt that
> > your  
> > account will be cancelled because Office is aware of the issue.
> > 
> > 
> > > I think you need to think how you are treating your loyal
> > > members.
> > 
> > ***   This has been discussed, so CCN is informed regarding what
> > is  
> > happening.
> > 
> > 
> > > Fix the Paypal link and I will renew my membership!
> > 
> > ***   I will pass this on to both CCN Office and technical.
> > 
> >    Again, apologies on behalf of Chebucto.
> > 
> >   Richard Bonner
> > Chebucto User Help
> 
> 
> 
> 
--=-25CgsZCrnvCV8Ggk9VKf
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"ar688@chebucto.ns.ca","Ian Hope-Simpson",,"ian@hope-simpson.com"
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"ar688@chebucto.ns.ca","Mary Mott",,"immyonlyfan@hotmail.com"
"ar688@chebucto.ns.ca","Gisela Westphalen",,"gwestphalenca@yahoo.ca"
"ar688@chebucto.ns.ca","Cheryl Lorette",,"cal66atlantic@outlook.com"
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"ar688@chebucto.ns.ca","Pauline Meldrum",,"pauline_meldrum@hotmail.com"
"ar688@chebucto.ns.ca","Jim Shatford",,"jim.shatford@bellaliant.net "
"ar688@chebucto.ns.ca","Shauna Wadden",,"slwadden@eastlink.ca"
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"ar688@chebucto.ns.ca","Sonia D' Angelo - Vibert",,"085149d@acadiau.ca"
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"ar688@chebucto.ns.ca","Linda Haughan",,"lindahughan@gmail.com"
"ar688@chebucto.ns.ca","Philip Longmire",,"philip.longmire@bellaliant.net"
"ar688@chebucto.ns.ca","Shelia MacMillan",,"shela62@hotmail.com"
"ar688@chebucto.ns.ca","Chris Golding",,"chris.golding@migroup.ca"
"ar688@chebucto.ns.ca","Megan Williams",,"meganpwilliams@gmail.com"
"ar688@chebucto.ns.ca","Scott MacKinnon",,"mcpl.mackinnon@gmail.com"
"ar688@chebucto.ns.ca","Steve LeBoutillier",,"sleboutillier@gmail.com"
"ar688@chebucto.ns.ca","Murray Tanner",,"joanmurray77@gmail.com"
"ar688@chebucto.ns.ca","Kristie Misener",,"k.l.misener@gmail.com"
"ar688@chebucto.ns.ca","Wayne Boucher & Terry Roscoe",,"rodo76@eastlink.ca"
"ar688@chebucto.ns.ca","Mike MacKenzie",,"mike@seatalk.info"
"ar688@chebucto.ns.ca","Barb Nickerson",,"barbaranickerson04@gmail.com"
"ar688@chebucto.ns.ca","Shelley Acker",,"freedomminiatures@hotmail.com"
"ar688@chebucto.ns.ca","Bernie Irvin",,"bernardirvin@gmail.com"
"ar688@chebucto.ns.ca","John Read",," john.read@acadiau.ca "
"ar688@chebucto.ns.ca","Peter Morash",,"petermorash@yahoo.com"
"ar688@chebucto.ns.ca","centennial","NULL","NULL"
"ar688@chebucto.ns.ca","Shelia McGinn",,"ai553@chebucto.ns.ca"
"ar688@chebucto.ns.ca","Chris Milburn",,"milburn.chris@gmail.com"
"ar688@chebucto.ns.ca","Mark Schofield",,"mark.yhz@eastlink.ca"
"ar688@chebucto.ns.ca","Nancy Price",,"price@eastlink.ca"
"ar688@chebucto.ns.ca","Gay McCarthy",,"gaymccarthy@yahoo.com"
"ar688@chebucto.ns.ca","Trevor Dalgleish",,"roadwarrior@eastlink.ca"
"ar688@chebucto.ns.ca","Richard Pierik",,"rpierik@eastlink.ca"
"ar688@chebucto.ns.ca","Cecil Pulsifer","NULL","c.pulsifer@ns.sympatico.ca"
"ar688@chebucto.ns.ca","Heather Morash",,"heather.morash@iwk.nshealth.ca"
"ar688@chebucto.ns.ca","Bruce Duffy",,"brucefduffy@gmail.com"
"ar688@chebucto.ns.ca","Les Pyne",,"les.pyne@ns.sympatico.ca"
"ar688@chebucto.ns.ca","Pat Steene",," psteene1442@gmail.com"
"ar688@chebucto.ns.ca","Gary Spicer",,"gary.spicer@shaw.ca"
"ar688@chebucto.ns.ca","Carl Clarke",,"carlclarke@bellaliant.net"
"ar688@chebucto.ns.ca","Patricia Rigg",,"patricia.rigg@acadiau.ca"
"ar688@chebucto.ns.ca","Jack Skafte",,"jskafte@ns.sympatico.ca"
"ar688@chebucto.ns.ca","Hugh McGoldrick",,"house1850@yahoo.ca"
"ar688@chebucto.ns.ca","Susan Wedlock",,"susan.wedlock@gmail.com"
"ar688@chebucto.ns.ca","Peter MacDowall",,"pmacdowall@hotmail.com"
"ar688@chebucto.ns.ca","Barry Diggins",,"   Bdiggins@chebucto.ns.ca"

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