Payment of My Account

Date: Thu, 17 Oct 2019 12:01:51 -0300
From: ar688@chebucto.ns.ca
To: office@chebucto.ns.ca
Cc: userhelp@chebucto.ns.ca
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Chebucto:

I have written you an e-mail already in response to your earlier  
notice regarding payment for my account. You have apparently ignored  
that and now are threatening to cancel my account in 7 days.

After 20 plus years as a member you are not just annoying me, you are  
making me angry!

As I have stated in my earlier e-mail, I would continue to make my  
payment as a Chebucto Plus member, even though I don’t seem to be  
receiving many of the advantages of being a member, but your Papal  
payment option is not working. Paypal says the problem is on your end.  
May I suggest rather then sending me notices to pay up or else you fix  
the damn problem!

Trying to phone the office, which according to your website is only  
open Tuesday and Friday, 1:30 PM to 3:30 PM is to say the least  
restrictive but given that you haven’t the time  or the courtesy to  
respond to an e-mail at any time, what are the chances you will answer  
a phone call?

As a present, apparently soon to be cancelled Chebucto Plus member, I  
am provided a service which ever since the melt down that required the  
move to the new Horde system, without any notice to members, has  
denied me access to my address book, lost one entire important file  
completely which kept a history of all my e-mails to my cycling club,  
including all the ride directions to club members for a decade or  
more, it never resurfaced along with other files when you went to the  
Horde system, and you continue to be unable apparently to provide a  
sent file with the new system.  So much for providing added storage as  
part of my Chebucto Plus membership.  And any e-mail sent to me with  
links, the links are inoperative on any received Chebucto e-mails.  To  
say the new Horde system is cumbersome is to be polite. So, far it has  
pretty much been a disaster. I have to cob together my Mozilla  
Thunderbird Account together with my basic Chebucto Account often just  
to read a typical e-mail. And that doesn’t even address things like it  
takes 3 steps to remove an e-mail.

I am not a happy camper but I have continued to hope that you will  
eventually sort out the problems. I appreciate you are all volunteers  
and I have continued to support the Community Net philosophy but  
frankly the service you are presently providing me is subpar.  And  
when you can’t even fix your online Paypal link, or have the courtesy  
to respond to an e-mail, but have the brass to threaten to disconnect  
my service because of you own failures ….

I think you need to think how you are treating your loyal members.

Fix the Paypal link and I will renew my membership!

Sandy



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