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Thank you for responding and the update ... and for caring. Sandy On 2019-05-22 3:30 PM, Richard Bonner wrote: > > On Wed, 22 May 2019, ar688@chebucto.ns.ca wrote: > >> I am now able to see a reply function. I don't believe that was >> available initially, or at least it was certainly not obvious to me. > > *** I found that some features are available but are invisible on > Horde's task bar. I discovered them by hovering over blank areas. > > >> And of course, not having the reply e-mail saved in an appropriate >> file, an ongoing problem, is more than a nuisance it is unacceptable. > > *** I agree. > > >> It seems to me some of the essential menu functions from the get go >> were not available and the function menu still appears to be in a >> state of transition. > > *** That transition may be the Tech Team adjusting things. > > >> I am still having problems deleting unwanted e-mails without having >> to open them. I suggest this is a risk to the security of individual >> members and Chebucto generally. You should not have to open an >> unwanted e-mail to delete it to avoid spam or worse a virus. > > *** Hmm, I did not seem to have that problem. I was able to check > the box and then, with some difficulty, get a menu to open in which > one of the options was "Delete". > > >> Yes, there is a delete function (on the bottom menu now) but putting >> a check in the box to the left of the suspect or unwanted e-mail and >> prompting delete does not highlight or obviously indicate it has been >> deleted. > > *** I am not near a broadband connection, so am typing from memory, > but I believe I experienced the same. That is, that there was little > to no indication that an e-mail was going to be able to be purged. > > >> Nor does clicking on the action prompt (again, I suggest, a >> relatively new additional feature) indicate anything has been >> achieved. Indeed, often the e-mail in question is not deleted. > > *** None of my marked ones were purged either. > > In relation to this, a discussion by one CCN Tech member indicated > that the settings in the following may be helpful: > > Preferences/Mail/Deleting and Moving > > >> I have followed this procedure with the purge deleted function as >> well. Sometimes, inexplicably, it takes repeating this procedure >> several times before the unwanted e-mail is removed. > > *** I was never able to get the mail marked for deletion to be purged. > > >> The new Horde server seems to be an experiment and the Chebucto >> membership Guinea pigs along for the ride. >> >> It is obvious to all of us members NOW that there were fatal problems >> with the original server. Presumably it was known within the Chebucto >> tech community that it was going to need to be replaced before the >> emergency that required that it be removed and replaced immediately >> without any advance notice to us client members. > > *** You are correct. > > What happened is that CCN was about to implement a new mail system > as the old one is no longer supported. Before it could be tested, the > old one failed, so Horde had to be implemented prematurely. So yes, we > are all beta testers now. )-: > > > >> Clearly, we should have been given advance warning and advised to >> copy or back up important files. > > *** I agree. However, the sudden failure took everyone by surprise. > > >> I, and presumably everyone else, lost the entirety of my address book >> and all of my sent files. > > *** Not to my knowledge. The files still exist, but because the > software maker does not support the older version, no procedure to > import these was available. Software developers no longer seem to care > about their customers. )-: > > >> Fortunately, I had taken the precaution and did save some crucial >> files and addresses but many more were lost. I have been advised >> that someone is now trying to retrieve the original address books. >> Has there been any progress on that issue? > > *** Yes. Sorry that you did not see the notice: > > Because of a recent change to webmail, any address books stored > there > did not carry forward. > > Due to delays in address book recovery, it has been determined > safer to > export the old address books and provide that personal copy to any CCN > member who requests it: > > - Please email the office using your CCN account to request this copy. > > Address: Chebucto Office Staff <office@chebucto.ns.ca> > Subject: Address Book Request > > - A tech member will reply with a file that opens with a > spreadsheet app > (eg Excel). > > >> I have been a member of Chebucto almost since the beginning, 20 years >> or so now, and I support the premise of the Community Net. > > *** 1995 for me, and yes I support that premise, too. Hence, the > reason I volunteer for User Help. > > >> I understood and tolerated the growing pains at the beginning and I >> have, I think, been a patient client. I am still hanging on here but >> we, Chebucto, should be more than just an experiment at this stage >> and we, as members, should be treated better than Guinea pigs. > > *** I agree. However, given that CCN is a not-for-profit, volunteer > organisation, it is difficult to stay on top of things when software > makers do not support their products. As such, CCN must now do the > work they should have done and this will take time. > > Couple that with the unfortunate timing of several key CCN people > being sidelined with medical problems, has made this transition be > even more trying. > > All I can say is that Tech is on the case. > > Richard Bonner > Chebucto User Help >
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