Horde Purge Function

Date: Wed, 22 May 2019 16:41:45 -0300
From: Sandy MacKinnon <ar688@chebucto.ns.ca>
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Thank you for responding and the update ... and for caring.

Sandy

On 2019-05-22 3:30 PM, Richard Bonner wrote:
>
> On Wed, 22 May 2019, ar688@chebucto.ns.ca wrote:
>
>> I am now able to see a reply function. I don't believe that was 
>> available initially, or at least it was certainly not obvious to me.
>
> ***   I found that some features are available but are invisible on 
> Horde's task bar. I discovered them by hovering over blank areas.
>
>
>> And of course, not having the reply e-mail saved in an appropriate 
>> file, an ongoing problem, is more than a nuisance it is unacceptable.
>
> ***   I agree.
>
>
>> It seems to me some of the essential menu functions from the get go 
>> were not available and the function menu still appears to be in a 
>> state of transition.
>
> ***   That transition may be the Tech Team adjusting things.
>
>
>> I am still having problems deleting unwanted e-mails without having 
>> to open them. I suggest this is a risk to the security of individual 
>> members and Chebucto generally. You should not have to open an 
>> unwanted e-mail to delete it to avoid spam or worse a virus.
>
> ***   Hmm, I did not seem to have that problem. I was able to check 
> the box and then, with some difficulty, get a menu to open in which 
> one of the options was "Delete".
>
>
>> Yes, there is a delete function (on the bottom menu now) but putting 
>> a check in the box to the left of the suspect or unwanted e-mail and 
>> prompting delete does not highlight or obviously indicate it has been 
>> deleted.
>
> ***   I am not near a broadband connection, so am typing from memory, 
> but I believe I experienced the same. That is, that there was little 
> to no indication that an e-mail was going to be able to be purged.
>
>
>> Nor does clicking on the action prompt (again, I suggest, a 
>> relatively new additional feature) indicate anything has been 
>> achieved. Indeed, often the e-mail in question is not deleted.
>
> ***   None of my marked ones were purged either.
>
>    In relation to this, a discussion by one CCN Tech member indicated 
> that the settings in the following may be helpful:
>
>     Preferences/Mail/Deleting and Moving
>
>
>> I have followed this procedure with the purge deleted function as 
>> well. Sometimes, inexplicably, it takes repeating this procedure 
>> several times before the unwanted e-mail is removed.
>
> ***   I was never able to get the mail marked for deletion to be purged.
>
>
>> The new Horde server seems to be an experiment and the Chebucto 
>> membership Guinea pigs along for the ride.
>>
>> It is obvious to all of us members NOW that there were fatal problems 
>> with the original server. Presumably it was known within the Chebucto 
>> tech community that it was going to need to be replaced before the 
>> emergency that required that it be removed and replaced immediately 
>> without any advance notice to us client members.
>
> ***   You are correct.
>
>    What happened is that CCN was about to implement a new mail system 
> as the old one is no longer supported. Before it could be tested, the 
> old one failed, so Horde had to be implemented prematurely. So yes, we 
> are all beta testers now.  )-:
>
>
>
>> Clearly, we should have been given advance warning and advised to 
>> copy or back up important files.
>
> ***   I agree. However, the sudden failure took everyone by surprise.
>
>
>> I, and presumably everyone else, lost the entirety of my address book 
>> and all of my sent files.
>
> ***   Not to my knowledge. The files still exist, but because the 
> software maker does not support the older version, no procedure to 
> import these was available. Software developers no longer seem to care 
> about their customers.  )-:
>
>
>> Fortunately, I had taken the precaution and did save some crucial 
>> files and addresses but many more were lost.  I have been advised 
>> that someone is now trying to retrieve the original address books. 
>> Has there been any progress on that issue?
>
> ***   Yes. Sorry that you did not see the notice:
>
>      Because of a recent change to webmail, any address books stored 
> there
>   did not carry forward.
>
>      Due to delays in address book recovery, it has been determined 
> safer to
>  export the old address books and provide that personal copy to any CCN
>  member who requests it:
>
>    - Please email the office using your CCN account to request this copy.
>
>   Address:    Chebucto Office Staff <office@chebucto.ns.ca>
>   Subject:    Address Book Request
>
>    - A tech member will reply with a file that opens with a 
> spreadsheet app
>       (eg Excel).
>
>
>> I have been a member of Chebucto almost since the beginning, 20 years 
>> or so now, and I support the premise of the Community Net.
>
> ***   1995 for me, and yes I support that premise, too. Hence, the 
> reason I volunteer for User Help.
>
>
>> I understood and tolerated the growing pains at the beginning and I 
>> have, I think, been a patient client.  I am still hanging on here but 
>> we, Chebucto, should be more than just an experiment at this stage 
>> and we, as members, should be treated better than Guinea pigs.
>
> ***   I agree. However, given that CCN is a not-for-profit, volunteer 
> organisation, it is difficult to stay on top of things when software 
> makers do not support their products. As such, CCN must now do the 
> work they should have done and this will take time.
>
>    Couple that with the unfortunate timing of several key CCN people 
> being sidelined with medical problems, has made this transition be 
> even more trying.
>
>    All I can say is that Tech is on the case.
>
>   Richard Bonner
> Chebucto User Help
>

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