E-mail Problem

From: Bob Rogers <bobr@eastlink.ca>
Date: Wed, 15 Aug 2018 12:03:16 -0300
To: userhelp@chebucto.ns.ca
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Hello CCN Technical Support,

I am having a problem accessing my e-mail at CCN. I normally use the Mac Mail app and for the last few days when I check the mail at my CCN account I receive a message that I need to enter my e-mail password. When I do I get this message: “Unable to verify account name or password.” I have been using the Mail app for a long time without having this problem. The Incoming Mail Sever I have set in my Mail Accounts Preferences is “pop.chebucto.ns.ca”. I have Port 110 set and “Use SSL” selected. Authentication is by Password.

I have tried to login to my account through the “Welcome to Chebucto Webmail” web page in Firefox but when I login, after a delay, I receive this message: “Login failed because your username or password was entered incorrectly.” I am entering the same username, aa881, and password that I have been using successfully for a long time.

I’m hoping that someone at CCN can help me resolve this problem.

Thank you,

Bob Rogers
CCN Username: aa881

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