can you tell me why I can't log into my chebucto email, via webmail?

From: Steve Noel <sjnoel@eastlink.ca>
Date: Sun, 02 Jun 2013 11:40:26 -0300
To: "userhelp@chebucto.ns.ca" <userhelp@chebucto.ns.ca>
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Hi; can you tell me why I can't log into my chebucto email, via webmail?
Steve Noel
noel@chebucto.ns.ca /  aq934@chebucto.ns.ca