Problem with INBOX for turner@chebucto.ns.ca

Date: Tue, 17 May 2011 18:39:07 -0300
From: Johnathan Thibodeau <jthibo@chebucto.ns.ca>
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.11pre) Gecko/20100624 Spicebird/0.8
To: Shane Turner <shane.turner@newpace.ca>
CC: userhelp@chebucto.ns.ca, adw@chebucto.ns.ca
References: <4DCD1879.5020107@newpace.ca> <Pine.GSO.4.64.1105161013170.22464@halifax.chebucto.ns.ca> <4DD124CD.1020206@newpace.ca> <Pine.GSO.4.64.1105161351110.11927@halifax.chebucto.ns.ca> <4DD165B6.50708@newpace.ca>
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Hello Shane,

I've rebuilt the index for your inbox, so that should fix the empty, 
un-delete-able email issue. There were also some message files that were 
not indexed (so they wouldn't show up in the folder listing) which the 
reindexing caught, so these are now visible in the index.

Hopefully this has fixed the remaining issues with your mail folders.

Johnathan Thibodeau

On 16/05/2011 2:58 PM, Shane Turner wrote:
> Thunderbird was having troubles downloading the contents of my INBOX.
> After taking a look with the web interface, it appeared that it was
> working, but doing a lot of work due to my ESET NOD32 virus scanner
> scanning the messages as they were being downloaded.
>
> Since then, I've temporarily disabled my virus scanner and had
> Thunderbird download the folder. There's still one "empty" message there
> that can't be read. When I try to select it I get nothing.
>
> I created a temporary folder called TEMP_INBOX and moved all of the good
> messages there. All that remains is the bad message and anything else
> that trickles in.
>
> If I try to delete the bad message with webmail, I get:
>
> There was an error deleting messages from the folder "Inbox". This is
> what the server said: System I/O error
>
> It doesn't give me a warm and fuzzy feeling about the state of it.
> Any chance that the inbox file can be fixed by someone on the server?
> I'm hoping it's just a badly formatted message in there, and not
> something more serious.
>
> Feel free to call me at 406-8375 x1008.
>
> Thanks,
> Shane
>
> On 16/05/2011 2:02 PM, Andrew D. Wright wrote:
>>
>> Hi Shane. The trouble in your case was a corrupted 'seen' file, which
>> says what messages you've looked at already. Our tech reset it so all
>> messages now show as new.
>>
>> You say that you are unable to download everything in Thunderbird.
>> What is the issue there?
>>
>>
>>
>> On Mon, 16 May 2011, Shane Turner wrote:
>>
>>> Yes and No. My Inbox is now visible in Thunderbird, but it's unable
>>> to download everything. Also, all of my read mail is marked as
>>> unread. I'm going to try out the webmail interface and see if it's in
>>> better shape. I may just have to delete the local cache of my inbox.
>>>
>>> Shane
>>>
>>> --
>>> Shane Turner @ NewPace Technology Development
>>> AIM/MSN: shane.turner@newpace.ca
>>> TEL: +1-902-406-8375 x1008
>>> HTTP: www.newpace.ca
>>>
>>>
>>>
>
>

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