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Hi Edward. You are describing a number of different issues over a wide time frame. To fix something we need to establish what has happened and then what can be done about it. The first issue is email not reaching you. You have your spam filter settings set to put anything Chebucto tags as spam into a folder called JUNKMAIL and in fact you have such a folder with some 99 K of mail in it. Since the headers on your message indicate you are using our Webmail service, you can access your JUNKMAIL folder by clicking on the drop down folders menu at the top right of the Webmail window then clicking on JUNKMAIL. You may need to scroll down this drop down menu. Mail sent to you will be in your inbox or this JUNKMAIL folder. Checking your Chebucto Plus connection record, which you can do yourself by clicking on the "Your Plus Usage" link at: http://plus.chebucto.ns.ca/ - there is a normal connection Saturday around 5 pm that lasted 12 minutes then the next connection is Sunday morning at 7:49 am and almost no data is sent or received. Since the connection was the usual solid 49.3 K, my guess is that you have some form of malfunctioning or misconfigured firewall software as all the rest of the connections for the day show the same pattern. There was no system problem on Chebucto's side Sunday. The next connection is at 10:20 pm and it is normal, so my guess would be that the firewall problem was rectified between 9:36 am and 10:21 pm Sunday. You next describe your mail being sorted differently. In the Chebucto Webmail service you can sort your mail differently by clicking on the top panel of the inbox: click on "Date" and the messages will be sorted by date in order, click Date again and the messages will be sorted by date in reverse order. "From" sorts alphabetically by sender name as it appears, clicking it again sorts in reverse order; "Subject" sorts alphabetically by subject, and so on. Lastly, you mention disconnections. Checking your Chebucto Plus connection history going back to November 2005, about 80% of your calls end normally with your computer telling our computer to hang up the phone. The other 20% are all Remote-End-Hung-Up which means the phone call itself was disconnected on your side. Your computer may have closed the connection without notice to anything on our side or the telephone call was disconnected on your side for any number of reasons; computer locked up, wind on wires, someone picking up a receiver in the house, etc. On Tue, 14 Feb 2006, Edward Paterson wrote: > Hi, > Over the weekend I was not receiving messages sent to me A couple were very > important regarding a meeting on Sunday afternoon. thank goodness for cell > phones. Later on sunday I could not get access. Sometime on Monday It all came > back, but every message is out of sequence.For instance today I found messages > 1,2,and 4 on page 4 and messages sent today were on were on a variety of pages. > I know have to go through every page to ensure I have not missed a message. > Equally, messages I have kept for reference are very difficult and time > consuming to find. Can you help please? My operating system is windows 98. One > furthe problem is that over the last two months I have been booted out of > Emailoften after being on for less than 30 minutes and on anumber of occasions > after just 5 or 6 minutes. More help please. > > Many thanks > > Edward >
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