tips

Date: Tue, 16 May 2000 13:58:43 -0400
To: ccn-ip@chebucto.ns.ca
From: ljdeveau@glinx.com
Cc: ccn-tech@chebucto.ns.ca, editors@chebucto.ns.ca, ccn-board@chebucto.ns.ca
Precedence: bulk
Return-Path: <editors-mml-owner@chebucto.ns.ca>

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Hi everyone,

Thought these tips might be useful as we all go about suggesting ways to
improve upon Chebucto's services, etc. (whether we're volunteer, paid or
otherwise) at Chebucto.

Many thanks,
Leo
----------

Top 7 Things You Need To Know About Conflict Resolution

1. Conflict is natural and can be healthy.

2. Unresolved conflict is not healthy.

3. Joint solving involves open communication.

4. Focus is on the situation and not the person.

5. People need to come up with the solutions or
   they won't get implemented.

6. People get upset when their expectations are
   not fulfilled.

7. People get upset when they hold back on what
   they want to say.

Bonus Tips:

8. People get upset when someone or something is
   standing in their way.

9. What you resist persists -- communication is key.

10. Each person is right.

___________________________
Leo J. Deveau
Executive Director
Chebucto Community Net,
Halifax, N.S.
Canada
____________________________________
"Technical ability without moral purpose
will not lead to anywhere. Moral purpose
without technical ability is incapable of getting
anything done." -Greg MacLeod.
_____________________________________


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