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Userhelp: Tony Cianfaglione According to the archives, Userhelp processed 2593 requests for assistance since April 1997. Of these, approximately 11% were referred to ccn-tech for intervention and 2% to other departments such as the office or Board. The busiest times at Userhelp during the past year were the switchover to TShell and the SMTP server policy change. Userhelp would like to commend all the participating volunteers for their assistance in making Userhelp run smoothly. Tony Cianfaglione Team Leader - CCN Userhelp -----------------------------------------------------------------------------
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