next message in archive
no next message in thread
previous message in archive
previous message in thread
Index of Subjects
Index of Subjects I don't think we're in a position to offer 7/24 phone support, or the latest technology in connectivity (although we're keeping our eye on the costs associated with high-speed connectivity)... In most respects I think the criteria that CNet is using are poorly suited to our situation (volunteer organization, etc...) but there is certainly need to review these service/support issues on a regular/annual basis. In the first instance we need to be able to tell a new IP what they can expect... I think this is being done adequately through training and contact with the editors (after they've decided to join CCN), but this may not be as available for 'marketing' as we would like (while they're looking for a home for their site). I've captured the CNet Survey and removed all the 'noise' and posted a copy at: http://chebucto.ns.ca/~ab934/ips/ISP-SURVEY1.html It's easier to read than the original, doesn't require you to actually complete the forms, ...and won't go away when they choose a new 'topic of the day'. Have we picked a date for a committee meeting? cheers... david potter On Fri, 28 May 1999, Doug McCann wrote: > This weeks listserv from CNET has a questionnaire on ISPs Some of the questions relate to customer support. Give it a try. > > http://home.cnet.com/category/0-3765-7-285302.html > > Doug M >
next message in archive
no next message in thread
previous message in archive
previous message in thread
Index of Subjects