PPP documentation

Date: Mon, 11 Jan 1999 10:15:22 -0400 (AST)
From: "David L. Potter" <potter@chebucto.ns.ca>
To: ccn-ip@chebucto.ns.ca
cc: helpdesk@chebucto.ns.ca
Precedence: bulk
Return-Path: <ccn-ip-mml-owner@chebucto.ns.ca>

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Hi Chris, Mark, Robert, everybody...

I think the lack of 'easy access' to the documentation is related to the
method of roll-out. 

As I understand it, until we get additional phone lines devoted to ppp we
are only going to accept 100 accounts... at which point we will determine
whether the existing lines can handle more subscribers, or whether we have
to get more lines... etc...

The first 100 accounts are being offered:

-  first to 'Sustaining Members' who have already paid $100 membership

-  next to supporting members, on a first come first served basis. They
receive credit for remaining membership towards a new 1 year Sustaining
mambership.

- next to regular members, if the 100 accounts has not been taken up.

Because the new service was being announced directly to Sustaining
and then Supporting members, there was no real need to locate/provide
easy access to the documentation. We were able to tell them where it was. 

In addition, the posssibility existed that requests from regular members
might flood in and overwhelm the office. userhelp and others involved in
the PPP rollout.

As soon as the offer to 'Suppporting' members has expired, I expect we'll 
move on:  g)o ppp-info, g)o ppp-help, and a link from the helpdesk...


david potter
 
 

On Mon, 11 Jan 1999, Christopher Majka wrote:

> Hi Robert!
> 
> On Mon, 11 Jan 1999, Robert Keereweer wrote:
> 
> > 		Hello Mark / Chris;
> > 
> > 	You can find some PPP documentation off the 3rd link on the Beacon
> > page. To get there type "gbeacon" (no quotes) while in lynx and press
> > "Enter", the link is named "Latest CCN New!".
> 
> The point, however, is that neither of these methods/locations are what
> one might call 'obvious'. Such documentation should be linked from the
> Help Desk.
> 
> Cheers,
> 
> Chrios
> 
> _._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._.
> Christopher Majka                               <aa051@chebucto.ns.ca>
> Editor-in-Chief: Chebucto Community Net - Halifax, Nova Scotia, Canada
> URL = http://www.chebucto.ns.ca/Home.html
> 
> "We have ... in this country ... far too many captive editors who cannot 
> even be heard to rattle their chains."              -- Carl E. Lindstrom
> _._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._._.
> 
> 
> 

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