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* User Documentation -------------------------- The user documentation includes the on-line Helpdesk documentation and training materials. The on-line documentation will be developed within the context of two significant strategies: - local sites will be able to customize the user documentation to fit the local organization (names, addresses, local policies, etc..) - the on-line documentation will be serve as the basis for a printed user manual that can be sold or otherwise provided to users Every effort will be made to facilitate the development of a "universal" document set that will spread the maintenance requirement between all CSuite sites. The user documentation project will draw, wherever possible, on documentation previously developed at all sites that would like to participate in this project. Format: The on-line documents are in HTML format. The documents will include a series of local' elements such as @@@SHORT_NAME@@@ which at Chebucto becomes CCN. The documents will also include hidden elements that will identify the documents relationship to other documents in a printed format. ( eg. <!-DOC=CH1.9-> ) An estimated 250 on-line documents (100 printed pages) will be distributed. Content: The core set of on-line documents will cover topics frequently referenced by new users of the CSuite site. + The Helpdesk includes documents which provide orientation with respect to: - connecting to the CSuite site - basic Internet tools such as the WWW browser, e-mail and news readers - basic user services such as password and file management - searching for information - becoming an information provider (rather than say etc... I would prefer interested parties pointed out posible omissions. replies to csuite-doc@chebucto.ns.ca ) + Additional documentation will provide a template / framework within which a new CSuite site can develop local policies. + Training documents will serve as a basis for training programs at new CSuite sites. < end > --------------------------------------------------------------------- David Potter http://chebucto.ns.ca/CSuite/CSuite.html Documentation Team Chebucto Community Net ============== CSuite - Community Network Software ==================
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