Report for Annual General Meeting - Metro*CAN Society
December 8, 1994
Support and Training Committee (SAT)
Renee R. Davis, Chair (aa005@chebucto.ns.ca)
Mandate:
to develop, deliver, and maintain support, training, and
documentation services to all Chebucto FreeNet users and
Information Providers
Accomplishments:
- developed and delivered training to more than 45 users and 25
information providers
- provided voice line and email support to over 500 users
- organized the Help Desk, including locally written and other
online help materials
- supported the Public Access Terminal (PAT) at the Halifax City Regional Library,
Spring Garden Road
- developed a file of documentation for modem connections and
evaluation of various communications software
- developed a Frequently Asked Quuestions (FAQ) document for CFN users
- formed working teams:
- Help Desk
- User Support
- Information Provider Support
- PAT Support
- Dial-Up Support
Plans for the coming year:
- develop and expand upon above services
- coordinate Tip of the Week (helpful hints, new shortcuts,
neat ideas, interesting home pages, etc.)
- create a hard copy User's Manual
- develop an outline of procedures for getting help
Volunteers are needed to help on all the teams.