February 2005 User Survey Results

1. Organizational Goals / Concept

1. Do you value the concept of having a local non-profit Internet Service Provider that offers free and low cost access to individuals and organizations regardless of income?

   Yes	327	98.2%
   No	6	1.8%

   • If yes:
     1. Was this your reason for joining Chebucto Community Net?

        Yes	247	75.3%
        No	81	24.7%

     2. Is it your reason for continuing your membership?

        Yes	247	75.8%
        No	78	24.2%

   • If no:
     1. What was your (primary) reason for joining Chebucto Community Net?

        a. cost	66	45.5%
        b. convenience	8	5.5%
        c. features & services	22	15.2%
        d. recommended by someone I know	28	19.3%
        e. other	21	14.5%

     2. What is/are the reason(s) for your continuing membership?

        a. cost	121	38.8%
        b. convenience	67	21.5%
        c. features & services	65	20.8%
        d. too much trouble to change providers	24	7.7%
        e. other	35	11.2%

2. The Service

1. Which of the following services/features of CCN do you know about?

   i. CGI scripts in organizational web site	43	3.9%
   ii. Spam filter	282	25.4%
   iii. Text interface	188	16.9%
   iv. Multiple means of accessing email	235	21.1%
   v. Extra quota for email inbox and file space	160	14.4%
   vi. Sub-domain names	66	5.9%
   vii. Virtual domain names	63	5.7%
   viii. Email aliases	75	6.7%

2. Which of these services/features do you regularly use?

   i. CGI scripts in organizational web site	9	1.5%
   ii. Spam filter	211	34.2%
   iii. Text interface	110	17.8%
   iv. Multiple means of accessing email	185	30.0%
   v. Extra quota for email inbox and file space	59	9.6%
   vi. Sub-domain names	11	1.8%
   vii. Virtual domain names	8	1.3%
   viii. Email aliases	24	3.9%

3. What are the features/services that you really like?

   i. CGI scripts in organizational web site	21	3.5%
   ii. Spam filter	199	32.9%
   iii. Text interface	88	14.6%
   iv. Multiple means of accessing email	172	28.5%
   v. Extra quota for email inbox and file space	70	11.6%
   vi. Sub-domain names	16	2.6%
   vii. Virtual domain names	17	2.8%
   viii. Email aliases	21	3.5%

4. Would you be interested in joining News Groups on interest topics such as gardening or woodworking or Internet safety issues?

   Yes	112	34.7%
   No	211	65.3%

5. Would you be interested in online access to hardware trouble shooting or assistance with software applications?

   Yes	196	60.9%
   No	126	39.1%

3. Membership

1. Do you feel you know what is going on at CCN? E.g. regarding outages, addition of new features, etc...

   Not at all
   1	44	13.1%
   2	81	24.2%
   3	108	32.2%
   4	80	23.9%
   5	22	6.6%
   Very well

2. Have you ever attended a CCN AGM?

   Yes	65	19.5%
   No	268	80.5%

3. Have you ever read the Message of the Day?

   Yes	233	69.6%
   No	102	30.4%

4. Would you find it helpful to have a link on the Chebucto.ca Home Page to an index of past CCN Beacon (our newsletter) articles?

   Yes	190	59.6%
   No	129	40.4%

4. Participation

1. Would you consider volunteering at CCN in any of the following areas?

   i. Member technical assistance (helping members with e-mail troubleshooting, fighting viruses)	18	15.3%
   ii. Member training (helping members to set up their Chebucto account & e-mail for the first time, providing information about how to use various services / features)	19	16.1%
   iii. System technical support (mail or web server upgrades, troubleshooting, creating new services / features.)	15	12.7%
   iv. Office assistance (answering phones, organizing files, writing newsletter articles, etc..)	26	22.0%
   v. Public relations / advertising activities	2	1.7%
   vi. Reviewing and creating policies such as our User Agreement	14	11.9%
   vii. Other (please specify):	24	20.3%

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