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Contacting Userhelp
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Contacting Userhelp
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Contacting Userhelp
When is a problem NOT a problem... ;-)
Many problems experienced by users are related to unavailable
resources ...here on Chebucto Community Net or on other computer systems
connected to
CCN through the Internet. Usually these problems are temporary and will be resolved within a few hours or a couple of days.
Real Problems...
If you have an alarming or persistent problem... and cannot find an answer in
the Helpdesk
Documentation you can ask the userhelp volunteers.
Before you ask the question!
It is in YOUR interest to provide as much detail as possible with
respect to the problem including your:
- equipment and communications settings... (especially for
connect, upload, or download difficulties)
- the activity you were involved in... (step by little step... ;-)
- the details of the system response... (EXACTLY what did that error
messages say? etc..)
OK let's ask Userhelp
Remember, you're asking a volunteer, (who is not a mind reader ;-) and it may
take a couple of days to get a reply. (This is why it makes sense to check the
documentation to see if there is an answer there.)
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